kg9991 Privacy Policy

1.Introduction

This Privacy Policy ("Policy") explains how kg9991 ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided by users ("you", "Player") of the kg9991 platform at https://kg9991.ws. We are committed to handling your personal data responsibly and in a manner consistent with applicable data protection principles.

By registering an account, accessing the Platform, or interacting with any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the kg9991 Platform.

2.Data We Collect

kg9991 collects personal data through several channels: account registration forms, identity verification submissions, payment processing, customer support interactions, and automated technical systems. The specific data we collect falls into the following categories:

2.1 Identity and Contact Data

When you register an account with kg9991, we collect your full legal name, date of birth, email address, phone number, and residential address. This information is required to create and manage your account and to comply with our age verification and anti-money laundering obligations.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID) or passport, proof of address documents, and in certain cases a selfie photograph for biometric matching. These documents are processed through our secure KYC pipeline and stored in encrypted form.

2.3 Financial and Transaction Data

We collect data relating to your deposits, withdrawals, and transaction history on the Platform. This includes payment method details such as bKash or Nagad mobile wallet numbers, bank account details where applicable, transaction amounts in Bangladeshi Taka (BDT), and timestamps. We do not store full card numbers or mobile banking PINs — these are processed directly by payment service providers.

2.4 Technical and Usage Data

Our systems automatically collect certain technical data when you access the Platform. This includes your IP address, device type and operating system, browser type and version, session duration, pages visited, game activity logs, and login timestamps. This data is used to maintain Platform security, detect fraud, and improve user experience.

2.5 Communications Data

When you contact our support team, we retain a record of that correspondence — including email exchanges, live chat transcripts, and any documents you share — for quality assurance, training, and dispute resolution purposes.

3.How We Use Your Data

kg9991 processes personal data only for lawful, specified, and legitimate purposes. We use your data to:

• Create, verify, and manage your player account.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Verify your identity and age as required by our compliance obligations.
• Detect and prevent fraud, money laundering, and other financial crimes.
• Provide customer support and respond to your enquiries.
• Monitor and improve Platform performance, security, and game fairness.
• Send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Send you promotional communications and bonus offers where you have consented to receive them — you may withdraw this consent at any time.
• Comply with legal and regulatory obligations applicable to our operations.
• Enforce our Terms & Conditions and protect the rights and safety of other players.

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight.

4.Legal Basis for Processing

We process your personal data on the following lawful bases depending on the nature of the processing activity:

• Contractual necessity: Processing your data is necessary to perform our contract with you — that is, to provide the gaming services you have registered for.
• Legal obligation: Certain processing activities (such as KYC verification and transaction monitoring) are required by applicable anti-money laundering and data retention laws.
• Legitimate interests: We process technical and usage data to maintain Platform security, detect fraud, and improve our services, where these interests are not overridden by your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your account.

5.Sharing Your Data

kg9991 does not sell your personal data to third parties. We may share your data with the following categories of recipients strictly as necessary to deliver our services:

5.1 Payment Service Providers

We share transaction data with payment processors such as bKash, Nagad, Rocket, Upay, and banking partners to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.

5.2 Game Providers

Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical identifiers (such as a pseudonymous player ID) necessary to deliver game content and resolve disputes. These providers do not receive your full identity data.

5.3 Identity Verification Partners

We use accredited KYC service providers to verify the authenticity of identity documents submitted during account verification. These partners process your identity data under strict confidentiality agreements.

5.4 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of kg9991 or our players.

5.5 Business Successors

In the event of a merger, acquisition, or sale of all or part of our business assets, player data may be transferred to the acquiring entity. We will notify affected players via the email address on their account prior to any such transfer taking effect.

6.Cookies and Tracking Technologies

kg9991 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. Cookies we deploy fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impacting core functionality such as staying logged in and session management.
• Performance cookies: Collect anonymised data about how players use the Platform to help us identify and fix errors, measure page load performance, and improve navigation.
• Functionality cookies: Remember your preferences such as language setting and display options to personalise your experience.
• Marketing cookies: Used to track referrals and measure the effectiveness of our promotional campaigns. These are deployed only with your consent.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform.

7.Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, in accordance with our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the last interaction.
• Technical logs: Retained for a rolling period of 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as your marketing consent is active plus three years thereafter as evidence of consent.

When data is no longer required, it is securely deleted or irreversibly anonymised. We do not retain personal data in identifiable form beyond the periods specified above unless required by a court order or ongoing legal proceedings.

8.International Data Transfers

kg9991 operates servers and engages service providers located in multiple countries. Where your personal data is transferred outside of Bangladesh, we take appropriate steps to ensure that your data receives a comparable level of protection. These steps include entering into data processing agreements containing standard contractual clauses and ensuring that recipient entities maintain equivalent technical and organisational security measures.

By using the kg9991 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh. We will always handle such transfers in accordance with this Policy.

9.Your Rights and How to Exercise Them

You have the following rights in relation to your personal data held by kg9991. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days of receipt:

• Right of access: You may request a copy of all personal data we hold about you. We will provide this in a clear, structured format.
• Right to rectification: You may ask us to correct any inaccurate data or complete any incomplete data we hold about you.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained by law and cannot be deleted on request.
• Right to restriction: You may ask us to suspend processing of your data — for example, while a complaint is under review — without requesting full deletion.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) for transmission to another service provider.
• Right to object: You may object to processing of your data for direct marketing purposes at any time. We will cease such processing immediately upon receipt of a valid objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

We will not charge a fee for processing straightforward requests. For requests that are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for any refusal.

10.Children and Minors

The kg9991 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please notify us immediately at [email protected].

11.Marketing Communications

With your consent, kg9991 may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket season promotions), and other offers relevant to your interests as a Bangladesh-based player.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, adjusting your notification preferences in your account settings, or contacting our support team directly. Opting out of marketing will not affect transactional communications such as deposit confirmations or security alerts, which are sent regardless of marketing preference.

12.Changes to This Policy

kg9991 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via the email address on their account or by displaying a prominent notice on the Platform prior to the change taking effect. The date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data team using the details below. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 calendar days.

• Email: [email protected]
• Subject line: Privacy Request – [Your Registered Email]
• Response target: Within 30 days for all data subject requests
• Support availability: 24 hours a day, 7 days a week